Client Policies
Cancellation and Lateness Policy
A 24 hour advance notice is required when canceling an appointment, except in cases of illness, emergency or inclement weather. Cancellations without 24 hour notice will result in a charge for your session, as that time has been set aside specifically for you.
Please arrive on time for your appointment. Time for your appointment has been arranged for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Full payment for your session will be expected.
Causes for Massage Termination Policy
- Massage will be terminated immediately if a client makes any sexual advances or requests. Even questionable sexual discussion can be cause for termination. Massage therapy is therapeutic in nature and in no way sexual.
- A session will not be conducted if the client is intoxicated, using drugs or threatening my safety, the safety of others in the building or themselves.
Refer a Friend Program
- Refer a Friend Program is for when one of my current clients refers a new paying client for my services.
- Once your friend comes in for their visit and pays for their massage, I will send you a $20 gift card towards your next massage.
- Your friend must mention your name when either scheduling the appointment or filing out their new client intake form.
- You may use one or more $20 referral gift cards together when paying for an appointment, however, these referral gift cards cannot be combined with any other type of discount or offer.
- Unfortunately, $20 off referral gift cards cannot be used for purchasing “Gift Certificates.”
Client Procedures
Payment
Payment is expected at the time service is rendered. Cash and credit cards are preferred. No third party checks will be accepted; the check must be from your own account. Payment by check authorizes my “Bad Check Recovery” company to collect a fee of $25.00 through electronic fund transfer from your account if your payment is returned unpaid. You will also be invoiced directly from me, $8.00 for the fee I am charged by my bank for your bounced check.
No Show
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment and future service will be denied until payment is made. Arriving Late:
If you are not present for your scheduled session during the first 15 minutes (unless having telephoned me you might be late), it will be construed that you are a “no-show”. Depending upon how late you arrive, we will then determine if there is enough time remaining to start a treatment…and regardless of the length of the treatment actually given, you will be responsible for the “full” session.
Health History Intake Form
Before your massage you will be asked to complete an assessment form. This form will help us tailor a session that will match your needs. Your health history form will also help me determine if you have any conditions that would rule out massage, due to health risks.
Privacy
Clients are asked to remove as much clothing as they are comfortable with. We will leave the room for you to undress, get on the massage table and cover yourself with a sheet and blanket in privacy. Before entering we will knock on the door to make sure you’ve had enough time. To respect personal privacy, provide adequate warmth, and promote professionalism you will be covered or draped with a sheet and/or blanket at all times so that only the part of the body being worked on is exposed.
Your Needs
Before and during the session make sure to communicate all your needs. Each person is different and has different likes and dislikes so make sure to let us know what will make you feel more comfortable. During the massage we will ask you for feedback making sure the pressure being used is not too much or too little. At any time during the session make sure to report any discomfort, whether it is from the massage or due to any problems or distractions related to the environment, such as; room temperature, face cradle, music volume, lighting, etc. Good communication enhances the massage session.
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Who we share your data with
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How long we retain your data
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What rights you have over your data
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Where your data is sent
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